Smoke Services Customer Experience Experts

Outbound Scripted Surveys

In certain cases a detailed conversation is required in order to get feedback from customers. This is often the case in large account Business to Business situations or when focused qualitative feedback is required. In order to ensure all outbound agents ask questions in a consistent manner, the Eyerys Outbound scripted survey (CATI : Computer Assisted Telephone Interview) module should be used. This module guarantees that an agent with minimal training can conduct a best-practice survey like a seasoned professional. The system automatically scripts the next question to be asked based on the customers response, the agent then captures the response and moves through the survey that dynamically changes based on your customer’s feedback to each question.